IT Department at work

Telephone Upgrade

Providing mission-critical IT services to The Claremont Colleges.

What’s Happening?

A significant portion of the telephone system of The Claremont Colleges is being updated this summer. The changes will provide many benefits, including improved reliability, new features, and cost savings.

Most modifications this summer will be transparent to users. The one major and noticeable change is the replacement of the voicemail system. There will also be brief, intermittent interruptions when our external calls service provider changes and again when phones are migrated from the old to the new system.

Schedule

Date Event
Tuesday, June 20 (CUC only) Testing of voicemail system switch-over
Sunday, July 2 Voicemail system switch-over
Saturday and Sunday, July 8 and 9 VoIP phones switch to new system
Late July External call provider switch-over

 

June 20 – CUC-only testing

  • What’s happening: Voicemail system migrated
  • What time: Completed before 8 a.m.

 

 


July 2 – Voicemail system switch-over

  • What’s happening: Voicemail system migrated
  • What time: 4 to 8 a.m.
  • How long this could take: 4 hours
  • How long we expect it to take: 1-2 hours

How will this affect me?

During this period the voicemail system will not be available. After the migration:

  • Your current greetings and other settings, including your access PIN, will move over.
  • The number used to access voicemail, ext. 18555, or (909) 621-8555 from off campus, will work as before.
  • If you currently have voicemail delivered to your email, this will still work.
  • Voicemail messages received on the old system will not move to the new system, but you will be able to access them until Oct. 1, 2017.
  • The voicemail menu will change. Most options will remain the same; however, there will be slight changes and additional options.

Get More information

What happens to my saved voicemail messages?

The old system will remain up until Oct. 1, 2017. To retrieve messages on it you will need to dial ext. 77000, or (909) 607-7000 from off campus.

How can I request having my voicemail messages sent to email?

To request this, just contact TCC IT:

 


 

July 8-9 – VoIP phones switch-overCisco VoIP phone

  • What’s happening: VoIP phones migrated from old to new system (Cisco VoIP phone pictured).
  • What time: 8:30 p.m. (7/8) to 5:30 p.m. (7/9)
  • How long this could take: 20 hours.
  • How long we expect it to take: 5-10 minutes per phone, 6-8 hours for all phones

How will this affect me?

Your phone will reboot or lose dial tone, after which it will be on the new system. If your phone does not get a dial tone after the switch-over, please contact tccit@claremont.edu for assistance.

Get More Information

What happens if someone calls me during the upgrade process?

During the upgrade windows between 8:30 p.m. on Saturday, July 8 and 5:30 p.m. on Sunday, July 9, calls may go straight to voicemail or callers may receive a busy tone. The length of time for such disruptions for any single phone number should be just a few minutes.

Will my phone change?

If you are already using a Cisco phone, there should be no change.  One purpose of the upgrade is to allow all of our older analog and NEC Dterm phones (pictured) to be replaced (with Cisco VoIP phones). NEC Dterm Series i phone A small number of older phones are being replaced prior to the upgrade but most will not be until after. The goal is to replace all legacy phones over the next two years. Each college will develop its own schedule for these replacements, with some choosing to be more aggressive with their timelines.

Who can I contact if I have problems with my phone / voicemail after the upgrade?

Please contact TCC IT with any and all phone-related issues:

 


Late July – Telephone service provider switch-over

  • What’s happening: Provider for external call services, such as long distance, is changing.
  • What time: 5 to 8 a.m.
  • How long this could take: 3 hours
  • How long we expect it to take: 1-2 hours

How will this affect me?

There will be brief, intermittent interruptions while we switch providers. If you experience problems with your phone after the switch-over, please contact tccit@claremont.edu for assistance.

Get More Information

What happens if someone calls me during the upgrade process?

In late July during the upgrade window, between 5 and 8 a.m., callers may receive a busy tone. The length of time for such disruptions for any single phone number should be just a few minutes.

Who can I contact if I have problems with my phone after the upgrade?

Please contact TCC IT with any and all phone-related issues:

 

Online Form - Request TCC IT help

 


Post-upgrade enhancements

After July when the initial upgrade work is completed, we will be working to make new features available. These include:

  • Self-service - update your voicemail and VoIP phone settings from any computer
  • Integrated directory for calling others across The Claremont Colleges

  • Receive voicemail messages via your email - now available to everyone who desires it

  • Softphone – make calls from your computer

  • Mobile client – use your mobile device to make and receive calls from your office number

  • Instant messaging capabilities