Annual Student Satisfaction Survey Results   
4 Year Comparison

 Surveys were completed over a two-week time span. We were not selective about handing them out. We gave them to every student who came for services, as we wanted an honest and complete survey. Our goal is to reach an 80% above average satisfaction rate in all categories.

Students were asked to rate us on a scale of 1-5, (1 being poor/5 being excellent). The percentages below indicate responses that were above average, 4,  or excellent, 5.

The Facility:                                                                                      Above Average                             Above Average                            Above Average                       Above Average 

   2001/2002 2002/2003 2003/2004 2005/2006
1. Easy to find  

 91.0%

91.5%

90.9%

 91.7%
2. Patient parking access

53.0%

55.8%

52.0%

 

 50.9%
3. Cleanliness of building 96.4% 97.5% 96.8%

 

 100.0%
4. Physical appearance of building 71.6% 85.6% 83.7%

 

 99.0%
5. Your comfort while here 87.4% 89.4% 90.8% 90.2%
6. Protection of your privacy        95.7% 97.0% 96.8% 96.6%

The Appointment Process:  

1. Getting an appointment 82.4% 85.3% 81.2% 75.8%
2. Politeness of Appointment person 79.3% 77.0% 80.5% 79.9%

Waiting Time:                                                                                                                             

1. At the reception window 87.4% 89.3% 88.2% 85.6%
2. In the waiting room 75.6% 77.3% 75.3% 71.8%
3. In the examining room 79.3% 79.4% 80.4% 76.7%
4. At the laboratory 75.8% 80.1% 84.7% 79.0%
5. At X-ray 82.7% 80.9% 88.4% 73.5%
6. At the dispensary 82.8% 80.0% 86.4% 77.3%

 Your Doctor or Nurse Practitioner:

1. Understood what you said 94.7% 94.6% 94.2% 92.3%
2. Took enough time with you 91.9% 92.3% 88.7% 88.3%
3. Was careful & helpful 92.4% 93.2% 90.9% 96.4%
4. Taught you about your condition 78.2% 86.1% 75.3% 77.7%
5. Told you what your lab tests were for 90.0% 90.1% 80.2% 91.6%
6. Told you what your prescriptions
   and medications were for		 95.4% 94.8% 94.1% 93.6%
7. Told you how to take your
   medications 		92.7% 93.8% 95.4% 95.7%
8. Was friendly, polite and respectful 94.6% 96.4% 95.6% 95.6%

Overall Assessment:

1. Was your reason for coming taken
    care of to your satisfaction?		 87.8% 86.2% 84.1% 84.4%
2. Did you fully understand your
    condition?		 86.6% 90.6% 85.8% 83.7%
3. If medication was prescribed, did
    you understand the directions
    before you left SHS?		 95.7% 97.3% 92.5% 95.1%
4. Would you recommend the Student
    Health Service to others?
    		 95.7% 97.0% 94.1% 94.0%

Overall Satisfaction With Staff:

1. Receptionists 80.4% 74.2% 82.1% 78.6%
2. Nurses/Medical Asst. 96.1% 95.4% 95.2% 93.4%
3. Physicians 95.0% 93.9% 94.7% 94.8%
4. Nurse Practitioners 94.6% 92.8% 92.5% 91.0%
5. Lab/x-ray Technician 89.0% 85.9% 92.2% 93.4%

Additional Questions:

1.Were you aware of on-call services? Yes           No
 19.2%     80.8%

       Yes          No
      17.5%     82.2%

  Yes          No
 13.2%      86.5%      

  Yes          No
     14.5%      85.5%    
2.Have you used our on call services?    6.4%     93.6%

       2.6%     97.0%       

  6.4%       93.2%

   4.7%     95.3%
3. Where do you go for services after
    hours?		 Various Various Various Various
4. Were you aware that we have
    extended hours  on Wednesday
    evening?    		  26.5%    73.5%

    30.0%      69.6%

 30.2%      69.4%

  19.0%      81.0%
5. Have you used our extended hours?     7.1%     92.9%

       7.0%       92.7%

 11.4%      88.3%

    4.5%      95.5%
6. Have you visited our web site?    19.5%    80.5%

     30.6%       69.1%

 42.3%      57.4%

 56.1%     43.9%
7. Do services minimize missed
    classes and  work?   		  80.7%    19.5%

     79.1%      20.5%

 75.1%      24.5%

 72.6%     27.4%

Student Demographics: (Students who filled out the survey)   
                                                                                                                              

SCHOOL
Number           Percent
 		 Number         Percent Number         Percent  Number         Percent 
CMC    63               24.3%     67          22.0%     68            26.2%     72            24.8%
HMC    27               10.4%     25              7.7%     13             5.0%     18              6.2%
SCR    47               18.1%     62            19.2%     49           18.8%     59             20.3%
PIT     27               10.4%     49              5.2%     28           10.8%     35             12.0%
POM    80               30.9%     79             24.5%     87           33.5%     86             29.6%
CGU    12                 4.6%     20               6.2%     14             5.4%     15               5.1%
KGI/STC           3                 1.2%      2                  .6%      1               .4%       5               1.7%
Unknown       20               19                5.9%     23     10
TOTAL SURVEYS    279   323    283   314

SCHOOL YEAR

FROSH    68                  25.5%     80               24.8%     49           19.0%    68          23.6% 
SOPH    78                  29.2%     91               28.2%     98           38.0%  104          36.2%
JR   41                  15.4%     46               14.2%     43           16.7%    33          11.4%
SR   57                  20.4%     64               19.8%     54           19.1%    62          21.6%
GRAD   23                    8.6%     21                 6.5%     14             5.4%    20            6.9%
Unknown    12      20                 6.2%     25    34
Total Surveys  279   323    283  321

GENDER

MALE     25.2% 26.4% 26.7% 31.1%
FEMALE     74.8% 73.3% 72.9% 68.8%

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