Students Health Services FAQ

Call 909-621-8222 or on-campus extension x18222 to speak with a medical receptionist who will assist you in making an appointment. You may schedule an appointment in person at Student Health Services; we are located across from Huntley Bookstore (corner of 8th and College Way) in the Tranquada Student Services Building.

The medical receptionists attempt to schedule the first available appointment that works with your schedule. You may request any provider or specific day and time, with the understanding that this may result in a longer waiting time for the appointment.

You may request a verification letter stating the date and time of your appointment and signed by a Student Health Service provider. You may request this letter from the medical provider during your appointment. If you need a verification letter at any other time, you must come in to the office to make the request. The receptionist will do her best to get the letter to you as soon as possible.

It would be very helpful for the receptionist making the appointment to know why you wish to see a provider. However, you can tell the receptionist that it is a “personal matter” that you wish to discuss with the health care provider and she will schedule an appointment. Please be advised that in some instances, if the provider is not given complete information, a follow-up appointment may need to be scheduled.

There is no charge for an appointment to see the doctor or nurse practitioner. However, depending upon your treatment you may be billed for services rendered at the time of your appointment. The following services may result in additional charges: physical examinations, x-rays, lab tests, prescription medicine and other medical procedures. Your provider will discuss your treatment with you explaining the need and cost of additional services. As a patient, you may decline any services.

If you are a walk-in patient (do not have a scheduled appointment) there will be a visit charge of $10.00.

Student Health Services is open until 7:00p.m. every Wednesday during the fall and spring terms. Students can schedule an appointment to see the doctor or nurse practitioner during this time. The laboratory and dispensary are also open during this time, but please be advised that x-rays are not available to patients during evening hours.

The Student Health Services on-call provider can be contacted by calling Campus Safety at 909-621-8170 or on-campus extension x72000. The dispatcher will page the on-call medical provider and he/she will return your call. On-call services are available Monday through Friday 5:00 pm until 8:00am and 24 hours a day over weekends. Although you may not speak with your primary medical provider directly, the on-call provider will offer telephone advice.

All medical services provided students by Student Health Services are strictly confidential. The only way a parent or any other individual may have access to private medical information is by written consent signed by the patient, naming the specific person(s) and any medical information that is to be released. Parents may have access to medical information for patients under the age of 18. Release of Information form

All students may request a copy of their medical records. This Release of Information form or a written request must be submitted. This request should include: school student is attending/attended, year of graduation, list of information requested, the manner of delivery (mailed or picked-up by patient), and must be dated and signed by the patient. The records will then be copied and delivered according to the patient’s request. A small fee for copying may be charged.

Student Health Services is closed during the winter and summer breaks. However, you may still submit a written request for medical records. This Release of Information form or a written request must be submitted. This request should include: school student is attending/attended, year of graduation, list of information requested, the manner of delivery (mailed or picked-up by patient), and must be dated and signed by the patient. The records will then be copied and delivered according to the patient’s request. A small fee for copying may be charged. Please allow 2 weeks for delivery of the records.

Student Health Services offers many Women”s Health services. Birth control may be provided to patients after a brief appointment with a provider. During your appointment, the provider will discuss your needs and options available. A physical examination is not required at the time of your request, but your provider will discuss the need for any future appointments with you. You may request a female provider at the time of making an appointment for any Women’s Health needs.

Student Health Services also offers the following services: pregnancy testing, PAP test, confidential STI testing, lab work, breast examinations and consultations for personal and private matters. Please see the Women’s Health page for more details.

You can schedule an appointment with any provider you wish. If you have been given a recommendation for a provider or would like to see a different provider than you’ve seen in the past, simply make the request at the time you make your appointment. There is no requirement to provide a reason for the change.

Student Health Services cannot give a guarantee of a minimum or maximum wait time for walk-in services. We do our best to ensure that each patient is seen as quickly as possible, without inconvenience to our scheduled patients. You may make an appointment to see a provider if you find the wait time uncomfortable and your health issue permits you to schedule an appointment for a later date.

As a patient, you have the right to decline services for lab or x-ray before they are ordered by the health care provider. At the time of check-out, the medical receptionist will explain all charges to you. You have 30 days from the date of your appointment to make payment(s) on your account. You may make payments by check, cash or Claremont Cash and credit card (Visa/MasterCard). If after thirty (30) days your bill has not been paid, a $7.00 transfer fee will be added and the bill will be sent to your college. The college will then request payment according to their campus policies.

“Mono” is short for infectious mononucleosis, an illness caused by the Epstein-Barr virus. It is characterized initially by mild headache, tiredness and decreased appetite followed by sore throat, fatigue, swollen glands, fever, muscle aches, and sometimes a swollen liver or spleen. Not all people with mono have all of the symptoms and the severity can vary. The symptoms usually last 1-4 weeks but some people may have lingering fatigue. Mono is a self-limited illness and there is no medicine that will cure the infection. Patients should rest, drink lots of fluids, use throat lozenges and take acetaminophen (Tylenol) 650 milligrams every four to six hours as needed. Rarely, steroid medications are used to shrink severely swollen tonsils. There are no specific restrictions on non-athletic activities but patients should rest as much as necessary. Do not drink alcohol. After the symptoms are gone, normal activities may be resumed. For more information: Mononucleosis

Lice are tiny insects that live on humans and survive by feeding on blood. When a large number of lice live and reproduce on a person, it is called an infestation. Lice are spread easily from one person to another through close bodily contact or through shared clothing or personal items (such as hats or hair brushes). They cannot jump or fly. Lice will not go away without proper treatment. In the meantime, they can be spread to other household members, sexual partners, or other people you may come into close personal contact with. If you think you have lice, try a nonprescription product or call a health professional. For more information: Lice

Gastroenteritis (stomach flu) is an illness characterized by nausea, vomiting, fever, diarrhea, and abdominal cramps. It is most commonly caused by viruses and usually no tests are necessary. For more information: Gastroenteritis

Persons with influenza have some or all of these symptoms: fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills, fatigue, diarrhea and vomiting. These symptoms may last 1 to 2 weeks. If you have been diagnosed with influenza, or strongly suspect that you have it, you should follow these recommendations:

• Get plenty of rest.
• Drink extra fluids. Warm fluids like tea with honey/lemon and soup may be soothing.
• Gargle with a salt water solution, mouthwash, or use a throat spray if helpful.
• Take acetaminophen (Tylenol), ibuprofen (Advil, Motrin), or naproxen (Aleve) to reduce fever and lessen headache and body ache.
• Use decongestants (Sudafed), antihistamines (loratadine, diphenhydramine), and cough suppressants (dextromethorphan-DM) as directed to reduce symptoms.
• Take a steamy shower or use a humidifier to relieve nasal congestion.

For more information: H1N1 or Seasonal Influenza

Student Health Services does not provide any health insurance policy. Students may purchase student health insurance through the Colleges. Many students carry health insurance provided by their parent or guardian. Student Health Services does not directly bill any insurance company. A receipt is provided that can be submitted to an insurance carrier for reimbursement. Students are responsible for payment of all clinic charges at the time of service, or may make payments directly to Student Health Services within thirty (30) days. After thirty (30) days, the charge(s) is transferred to Student Accounts at the college of attendance with a $7.00 late fee per receipt.

For information regarding the Student Accident and Sickness Insurance Plan, please contact your Dean of Students office.

People who have experienced a sexual assault have experienced a profound violation. Their sense of safety and predictability has been shattered. Survivors’ reactions may vary profoundly depending on their life circumstances and amount of social support. Student Health and Counseling Services is available to provide support, resources and assistance to students who have experienced a sexual assault. For more information, please see:

• Important Information About Sexual Assault
• Information about Date Rape Drugs
• How to Help a Friend After a Sexual Assault