Students Health Services FAQ
Click on one or several of the questions below to display the answers.
How do I make an appointment to see a doctor or nurse practitioner?
Call 909-621-8222 or on-campus extension x18222 to speak with a medical
receptionist who will assist you in making an appointment. You may
schedule an appointment in person at Student Health Services; we are
located across from Huntley Bookstore (corner of 8th and College Way) in
the Tranquada Student Services Building.
May I request a specific doctor, nurse practitioner or appointment time?
The medical receptionists attempt to schedule the first available
appointment that works with your schedule. You may request any provider
or specific day and time, with the understanding that this may result in
a longer waiting time for the appointment.
What happens if I have to schedule my appointment during class time?
You may request a verification letter stating the date and time of your
appointment and signed by a Student Health Service provider. You may
request this letter from the medical provider during your appointment.
If you need a verification letter at any other time, you must come in to
the office to make the request. The receptionist will do her best to get
the letter to you as soon as possible.
When the medical receptionist asks why I want to see the medical provider,
can I still make an appointment if I don’t want to tell her?
It would be very helpful for the receptionist making the appointment to
know why you wish to see a provider. However, you can tell the
receptionist that it is a “personal matter” that you wish to
discuss with the health care provider and she will schedule an
appointment. Please be advised that in some instances, if the provider
is not given complete information, a follow-up appointment may need to
What does it cost to see the doctor or nurse practitioner?
There is no charge for an appointment to see the doctor or nurse
practitioner. However, depending upon your treatment you may be billed
for services rendered at the time of your appointment. The following
services may result in additional charges: physical examinations, x-rays,
lab tests, prescription medicine and other medical procedures. Your
provider will discuss your treatment with you explaining the need and
cost of additional services. As a patient, you may decline any
If you are a walk-in patient (do not have a scheduled appointment) there
will be a visit charge of $10.00.
Are you open for after-hours appointments?
Student Health Services is open until 7:00p.m. every Wednesday during
the fall and spring terms. Students can schedule an appointment to see
the doctor or nurse practitioner during this time. The laboratory and
dispensary are also open during this time, but please be advised that
x-rays are not available to patients during evening hours.
Can I get a hold of my doctor when the office is closed?
The Student Health Services on-call provider can be contacted by calling
Campus Safety at 909-621-8170 or on-campus extension x72000. The
dispatcher will page the on-call medical provider and he/she will return
your call. On-call services are available Monday through Friday 5:00 pm
until 8:00am and 24 hours a day over weekends. Although you may not
speak with your primary medical provider directly, the on-call provider
will offer telephone advice.
What if I don‘t want my parents to find out I saw a doctor?
All medical services provided students by Student Health Services are
strictly confidential. The only way a parent or any other individual may
have access to private medical information is by written consent signed
by the patient, naming the specific person(s) and any medical
information that is to be released. Parents may have access to medical
information for patients under the age of 18.
Release of Information form
May I have a copy of my medical records?
All students may request a copy of their medical records. This
Release of Information form or a written request must be submitted. This
request should include: school student is attending/attended, year of
graduation, list of information requested, the manner of delivery (mailed
or picked-up by patient), and must be dated and signed by the patient. The
records will then be copied and delivered according to the patient’s request.
A small fee for copying may be charged.
What if Student Health Services is closed and I need my information?
Student Health Services is closed during the winter and summer breaks.
However, you may still submit a written request for medical records. This
Release of Information form or a written request must be submitted.
This request should include: school student is attending/attended, year
of graduation, list of information requested, the manner of delivery
(mailed or picked-up by patient), and must be dated and signed by the
patient. The records will then be copied and delivered according to the
patient’s request. A small fee for copying may be charged. Please
allow 2 weeks for delivery of the records.
Can I get birth control at Student Health Services?
Student Health Services offers many Women”s Health services.
Birth control may be provided to patients after a brief appointment with
a provider. During your appointment, the provider will discuss your
needs and options available. A physical examination is not required at
the time of your request, but your provider will discuss the need for
any future appointments with you. You may request a female provider at
the time of making an appointment for any Women’s Health needs.
Student Health Services also offers the following services: pregnancy
testing, PAP test, confidential STI testing, lab work, breast
examinations and consultations for personal and private matters. Please
Women’s Health page for more details.
What if I don’t like the medical provider I saw, but I need to come back?
You can schedule an appointment with any provider you wish. If you have
been given a recommendation for a provider or would like to see a
different provider than you’ve seen in the past, simply make the request
at the time you make your appointment. There is no requirement to
provide a reason for the change.
How long do I have to wait if I walk-in to see a medical provider?
Student Health Services cannot give a guarantee of a minimum or maximum
wait time for walk-in services. We do our best to ensure that each
patient is seen as quickly as possible, without inconvenience to our
scheduled patients. You may make an appointment to see a provider if you
find the wait time uncomfortable and your health issue permits you to
schedule an appointment for a later date.
What if I can’t pay the charges for service after seeing the medical provider?
As a patient, you have the right to decline services for lab or x-ray
before they are ordered by the health care provider. At the time of
check-out, the medical receptionist will explain all charges to you. You
have 30 days from the date of your appointment to make payment(s) on
your account. You may make payments by check, cash or Claremont Cash and
credit card (Visa/MasterCard). If after thirty (30) days your bill has
not been paid, a $7.00 transfer fee will be added and the bill will be
sent to your college. The college will then request payment according to
their campus policies.
My roommate has Mono, how do I know if I have it and what do I do?
“Mono” is short for infectious mononucleosis, an illness caused
by the Epstein-Barr virus. It is characterized initially by mild headache,
tiredness and decreased appetite followed by sore throat, fatigue, swollen
glands, fever, muscle aches, and sometimes a swollen liver or spleen. Not
all people with mono have all of the symptoms and the severity can vary. The
symptoms usually last 1-4 weeks but some people may have lingering fatigue.
Mono is a self-limited illness and there is no medicine that will cure the
infection. Patients should rest, drink lots of fluids, use throat lozenges
and take acetaminophen (Tylenol) 650 milligrams every four to six hours as
needed. Rarely, steroid medications are used to shrink severely swollen
tonsils. There are no specific restrictions on non-athletic activities but
patients should rest as much as necessary. Do not drink alcohol. After the
symptoms are gone, normal activities may be resumed. For more information:
I think I have lice, what do I do?
Lice are tiny insects that live on humans and survive by feeding on
blood. When a large number of lice live and reproduce on a person, it is
called an infestation. Lice are spread easily from one person to another
through close bodily contact or through shared clothing or personal items
(such as hats or hair brushes). They cannot jump or fly. Lice will not
go away without proper treatment. In the meantime, they can be spread to
other household members, sexual partners, or other people you may come
into close personal contact with. If you think you have lice, try a
nonprescription product or call a health professional. For more information:
I think I have the stomach flu, what do I do?
Gastroenteritis (stomach flu) is an illness characterized by nausea,
vomiting, fever, diarrhea, and abdominal cramps. It is most commonly
caused by viruses and usually no tests are necessary. For more information:
What should I do if I have the H1N1 or Seasonal Influenza?
Persons with influenza have some or all of these symptoms: fever, cough,
sore throat, runny or stuffy nose, body aches, headache, chills, fatigue,
diarrhea and vomiting. These symptoms may last 1 to 2 weeks. If you have
been diagnosed with influenza, or strongly suspect that you have it, you
should follow these recommendations:
- Get plenty of rest.
- Drink extra fluids. Warm fluids like tea with honey/lemon and soup
may be soothing.
- Gargle with a salt water solution, mouthwash, or use a throat spray
- Take acetaminophen (Tylenol), ibuprofen (Advil, Motrin), or naproxen
(Aleve) to reduce fever and lessen headache and body ache.
- Use decongestants (Sudafed), antihistamines (loratadine,
diphenhydramine), and cough suppressants (dextromethorphan-DM) as
directed to reduce symptoms.
- Take a steamy shower or use a humidifier to relieve nasal
For more information:
H1N1 or Seasonal Influenza
Will Student Health Services bill my insurance directly?
Student Health Services does not provide any health insurance policy.
Students may purchase student health insurance through the Colleges.
Many students carry health insurance provided by their parent or
guardian. Student Health Services does not directly bill any insurance
company. A receipt is provided that can be submitted to an insurance
carrier for reimbursement. Students are responsible for payment of all
clinic charges at the time of service, or may make payments directly to
Student Health Services within thirty (30) days. After thirty (30) days,
the charge(s) is transferred to Student Accounts at the college of
attendance with a $7.00 late fee per receipt.
For information regarding the Student Accident and Sickness Insurance
Plan, please contact your Dean of Students office.
What should I do if I or a friend experiences a sexual assault?
People who have experienced a sexual assault have experienced a profound
violation. Their sense of safety and predictability has been shattered.
Survivors’ reactions may vary profoundly depending on their life
circumstances and amount of social support. Student Health and Counseling
Services is available to provide support, resources and assistance to
students who have experienced a sexual assault. For more information,