Telephone User Guide

The Claremont Colleges own a private telephone system known as NEC 2400. This User's Guide will explain how to use the features of this system. Not all telephones on campus have all of the features described in this guide. If you encounter any problems in using your telephone, please dial the campus telephone office at extension 18297.

Class of Service

Features are assigned to each station on the basis of individual calling requirements. To determine the level of service on an extension, from that extension dial "0" to reach the campus operator. The campus operator can tell you the level of service on the extension you are calling from.

Level 1

Campus Only

Level 2

Campus + local area

Level 3

Campus + local area + So. California

Level 4

Campus + local area + all other long distance areas (except international)

Level 5 or 8

Same as 4 + international

 

Switchhook Flash

You must have dial tone before you can place any call or request any special feature. When you are engaged in a conversation, however, you must obtain a new dial tone before attempting to perform another function, such as call transfer. A new or second dial tone may be obtained by "flashing" the switch hook plunger which is located in the cradle that holds your telephone handset. On a D-Term instrument, press the TRF key.

Keep in mind as you go through this guide, you must have a dial tone in order to place a call or use a feature. If dial tone is not present, "flash" the switch hook to receive your dial tone. On D-Term instrument, press the TRF key. If you hear an error tone (fast busy) after attempting a feature, it could mean one of the following:

  1. You are prevented from accessing the feature or number as your class of service does not include it.
  2. The feature is not available due to the condition of the party called. For example, you attempt to camp-on a station, but the station already called has been camped on.
  3. The feature access code you have dialed is in error.
  4. Your telephone could be on "Call Forward."

Start over (in the case of an error), or follow another course of action to complete your call. The "flash" is a preparatory step which may be used to correct an error in dialing and to request another special feature.

Intercampus Calls

Calls within The Claremont Colleges may be placed by dialing the five-digit number as listed in the Colleges' telephone directory.

  1. Lift your handset
  2. Listen for dial tone
  3. Dial desired number

Direct Inward Dialed Calls

All stations are capable of receiving calls dialed directly from outside the NEC 2400 system without operator assistance.

Off-Campus Calls

To place calls within the local area:

  1. Lift handset
  2. Listen for dial tone
  3. Dial 9
  4. Listen for second dial tone
  5. Dial desired seven-digit telephone number. Dial 9411 for local and national directory assistance.

To place a credit card call or collect call:

  1. Lift handset
  2. Listen for dial tone
  3. Dial Toll free access number and follow prompts or wait on the line for assistance.

Long distance outside local calling area:

Selected telephones are capable of dialing long distance calls directly. If your telephone permits this dial, your call will be registered on automatic equipment in order to insure accurate telephone company billing.

  1. Lift handset
  2. Dial 9 + 1
  3. Dial area code + seven-digit telephone number

Transfer Calls

You may transfer a call to another campus extension using the call transfer features.

  1. Notify the calling party that you are transferring the call and the extension number to which you are transferring the call.
  2. Depress the switch hook once(depress TRF key on D-Term instrument).
  3. Dial desired extension number.
  4. When extension answers, announce the call and hang up; the call is automatically transferred.

Note: If the called extension is busy or does not answer, depress the switch hook once and the call is reconnected to your phone. On D-Term instrument, press TRF key again.

Consultation Hold

This feature enables you, while already engaged in a conversation with an outside party, to privately confer with another extension without the outside party hearing the conversation.

  1. Notify the calling party that you wish to confer with another extension user.
  2. Depress the switch hook once (depress TRF key on D-Term instrument).
  3. Listen for dial tone, dial desired extension. (If the called extension is busy or does not answer, depress the switch hook once and the outside party will be reconnected to your phone (depress TRF key on D-Term instrument).
  4. After the consultation has been completed and the consulted station user hangs up, depress the switch hook once and the outside call will be reconnected to your phone (call automatically returns on D-Term instrument).

Conference Call (3-Way)

This feature enables you, while already engaged in a telephone conversation, to transfer in one additional number without the assistance of the campus operator.

  1. Notify the outside party that you are establishing a conference call.
  2. Depress the switch hook once. If you are calling from a D-Term phone, press the "TRF" button.
  3. Listen for dial tone, dial desired number.
  4. When the third party answers, announce that you are establishing a conference call.
  5. Depress the switch hook once and all three parties will be connected. If you are calling from a D-term phone, press the "CNF" button.

If the called extension is busy or does not answer, depress the switch hook once and the outside party will be reconnected to your phone. If you are calling from a D-term, you can return to the original caller by pressing the button associated with the extension the second party is on. The extension which initiated the call must stay connected or all three parties will be disconnected.

Conference Call Using D-Term Instrument

  1. Notify the outside party that you are establishing a conference call.
  2. Depress the TRF key, dial the desired extension or outside number.
  3. Depress the CNF key.
  4. When the party answers, announce that you are establishing a conference call.

To return to one call after terminating the other:

  1. Depress and hold the switch hook.
  2. Your phone will ring.
  3. On answering, connection is automatically established to the held call.

Call Pick-Up

This feature will enable you to answer a call directed to an unattended phone in your department. When an unattended phone in your call pick-up group is ringing:

  1. Lift handset
  2. Dial "*8."
  3. The call is automatically connected to your telephone.

Note: If you are engaged in a conversation, before you can answer another call, perform AUTOMATIC HOLD feature.

Call Forwarding All Calls

This feature enables you to forward all calls dialed to your extension to any other extension within the Colleges. Outgoing calls can not be dialed from an extension forwarded in this manner.

  1. Lift handset. Dial "*1." You will hear a "busy" tone.
  2. Dial the number to which calls will be forwarded. You will hear a steady tone.
  3. Hang-up the handset.

Note: The call forwarding feature can only be canceled from the telephone which activated the feature.

To Cancel Call Forwarding

  1. Lift Handset
  2. Dial "*2"
  3. Hang up handset

Note: The call forwarding feature can only be canceled from the telephone which first activated the feature.

Camp On/Call Back

If you hear a busy signal and wish to be connected to the extension as soon as it is free, DO NOT HANG UP, but do the following:

  1. Depress the switch hook once
  2. Dial "*9"
  3. Hang up your handset

When the called extension is free (and your extension is free), both extensions will be rung, and upon answering by both parties, a connection is established.

If you are using a D-term phone, press the "Call Back" button. The red light above that button will come on and you will briefly see "CB SET" in the display field. When the dialed extension is available, your phone will ring. To cancel the call back feature prior to the dialed extension becoming available, press the "Call Back" button a second time. The red light will go out and you will briefly see "CB CNCL" in the display field.

Call Waiting (Camped-On)

This feature enables you to automatically hold a call in progress and answer a second call dialed to your extension.

When you hear a short beep tone indicating that you have a second call coming in:

  1. Notify the calling party that you are placing the call on hold.
  2. Depress the switchhook once, then dial "*0."
  3. The second call is then connected to your extension.

Note: After you have completed the second call, depress the switchhook once and dial "*0," and you'll be reconnected to the first call.

Night and Holiday Service

Contact the campus telephone office for scheduled hours.

Outgoing calls may be completed at night and on holidays in the same manner as during the day except for calls which require the assistance of a campus operator.

 

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