No. You may skip a message by pressing the "#" key. Any message you skip remains available for your later review.
After listening to a message, if you know the caller also has a mailbox, you may press "8" to reply to the message before you delete it. "Reply" will put you into the callers mailbox. You do not have to dial their extension and talk to them.
Prompts are how the voice mail system communicates with you. They tell you what your choices are or give you explanations about the system. Standard prompts give detailed explanations, extended prompts are more detailed, and rapid prompts are brief. As you become more familiar with voice mail, you will often know what to do without having the system prompt you. When you reach this level, you may want to select "rapid" prompt, this will get you through the system quickly.
To retrieve your campus voice mail messages when you are at an off campus phone number, dial the voice mail system's access number 621-8555. Press the asterisk key when the system prompts you to enter the "star" key. After you press the asterisk key, the system will prompt for your ID number followed by the pound (#) sign. Your ID number is the same as your 5 digit campus extension number. After you have pressed the # key, enter your voice mailbox password to gain access to your mailbox.
To change your voice mail greeting, after entering your password press "4" for set-up options. Once you've pressed "4", press "1" for greetings and transfer followed by "1" to change your greeting. The system will play your current greeting before prompting you to change your current greeting or select an alternate greeting. If you select to record an alternate, your current standard greeting will not be deleted. When you return to your office, follow the same steps (4, 3, 1) to change your greeting and return your standard greeting to the current position.
Our new voice mail system allows the user to retrieve deleted messages. When you delete a message, it is not truly deleted until you go into your mailbox and permanently erase all deleted messages. To delete your deleted messages, after you enter your mailbox password, select "3" to review old messages, "2" for deleted messages, and then "1" to permanently erase all deleted messages. Once you delete your deleted messages, they cannot be retrieved.
The staff at the Campus Telephone Office is here to assist you with your telephone questions. Additional telephone information is located on our web page and in the User Guide section of the Staff & Faculty Directory. For further assistance, please call Laura at extension 18297 or e-mail lauram@cuc.claremont.edu.